Conditions and terms for booking cancellations
Our cancellation policies are designed to provide flexibility to our guests while respecting the operational needs of our facilities.
In case of discrepancy, the Italian version shall prevail.
Conditions depend on the rate you choose: Flexible (card guarantee; the stay is charged automatically 72 hours before check-in) or Non-refundable (full payment at booking).
Up to 72 hours before check-in
No penalty: the guarantee card is not charged.
Less than 72 hours before check-in
The cost of the first night is retained; the rest of the stay, if already charged, is refunded.
At any time
Paid at booking: no refund in case of cancellation.
No-show
Flexible: the full stay is charged, no refund. Non-refundable: no refund.
Contact us via email at prenotazioni@bookingvenezia.it or by phone at +39 320 666 3969
Provide your booking confirmation number and your details
You will receive a cancellation confirmation via email within 24 hours
The refund (if applicable) will be issued within 5 business days to the same card used for payment; it may take up to 10 days to appear, depending on your bank.
Changes to stay dates are subject to availability and may incur additional charges. Please contact us at least 72 hours before arrival to request changes. Changes made within 72 hours of arrival follow the same rules as cancellations.
In the event of documented medical emergencies, extreme weather conditions preventing travel, or other force majeure events, we assess cancellation requests under special conditions. Appropriate documentation is required.
For further information or to discuss specific situations, please do not hesitate to contact us.
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